STAKEHOLDER MANAGEMENT

STAKEHOLDER RELATIONS

The success of Bloem Water as a National Government Business Enterprise highly depends on meaningful and continued engagement with its stakeholders for sustainable value creation. These engagements assist the organisation to identify and understand the needs as it relates to the services the Organisation provides. Stakeholders needs range from information about water service provision to water quality which differs from one stakeholder to another.

Stakeholder

Customers

Bloem Water renders Bulk Water Services to the following Municipalities: Mangaung Metro, Kopanong and Mantsopa as well as Small users such as farmers.

Annual Customer Survey for all Municipalities

Participation in development of Municipal Integrated Development Plans

Planned strategic and operational meetings

Employees

Bloem Water regards engaged employees as more productive which increases the performance of the entity and creates a conducive working environment.

Employee engagements through Local labor Forum and Employee Suggestion Box

Wellness Projects

Climate survey (satisfaction index)

Regular policy presentation sessions

Quarterly EXCO meetings held in regions

Pension Fund Road show

Board road show

Meetings with teams. as and when required

Regular formal/informal staff interactions

As prescribed by the Constitution, Bloem Water aligns its strategic objectives with that of National Government. Bloem Water operates closely with the Department of Water and Sanitation at a Provincial and National level.

Communities

Awareness campaigns and activities on environment, water and sanitation related matters.

Basis for engagement

Engagement methods

Shareholder

Department of Water and Sanitation

Portfolio Committee Oversight meetings and visits

Annual Appraisal of Business Plans, Shareholders Compact with the Board, Quarterly and Monthly performance reports and Annual reports

Minister meetings with the Chairperson

Director General meetings with the Chief Executive

Regular meetings with the Regional Office

World Toilet Day Schools Competition

World Water day activities

Clean river campaigns

Mandela Day activities

Environment Impact Assessments for Projects

Public participation with regards to servitudes

Vendors and Suppliers

Socio-Economic development

Broad-based Black Economic Empowerment (‘BBBEE’) compliance

Corporate Social Investment

Improved Health and Safety standards.

Training of Service Providers

Suppliers evaluation and feedback sessions

Presentations on strategic products and services

Site Visits

Government and Regulators

Licensing and compliance

Debtors (Municipal) Payments

Catchment Management Agency Meetings

Regional Water Affairs Reconciliation Steering Committee Meetings

Media

Media tours

Press conferences

Print releases

Ensure transparency of information on the organisation and a create a platform to engage with customers and a wider range of audience

Trade Unions

Monthly meetings with Local labor Forums.

Participation in shortlisting and interview processes

Roadshows

Union representatives are elected to liaise with management on matters affecting union members; and

Management of the various Bloem Water businesses engage with the relevant employee unions and industrial labour Organizations to ensure that ongoing constructive relationships with these stakeholders are maintained

Twinning Partners (Northern Region Water Board, Malawi; Lepelle Water Board, Magalies Water Board

Improved International and National relations

Exchange and transfer skills programmes

Staff exchanges

Board visitations

Benchmarking on best practices

Memorandums of Understanding

Institutions of Higher Learning and Training Authorities (UFS; CUT, Motheo TVET, EWSETA)

Promote continuous learning of employees

Memorandums of Understanding

Training of employees

Customized training programmes

Funding

YOUTH DEVELOPMENT

Youth development is a key component of skills development in Bloem Water. Most of the employees in the Organisation is youth, hence partnership with relevant stakeholders is very important. Energy and Water-SETA has funded skills development programs in technical areas such as water and relevant skills.

EWSETA YOUTH INDABA 2017

PMR AWARDS 2017

LEFT: DEPUTY MINISTER OF WATER AND SANITATION

NORTHERN REGION WATER BOARD - PRESIDENTIAL LAUNCHING OF WATER TREATMENT WORKS PROJECT, MALAWI.

STAKEHOLDER RELATIONS

To strengthen its strategic partnerships, Bloem Water has entered into twinning engagements with local and international water boards to enable professional exchanges and benchmarking. This enhances the effective sharing of information, knowledge, experiences and technology. Through these twinning partnerships, Bloem Water together with similar institutions, can tap into voluntary contributions of knowledge, time, expertise in many cases — equipment, reference material, and other contributions to effectively leverage resources.

DEPUTY CHAIRPERSON OF BLOEMWATER WITH THE CHAIRPERSON OF NORTHERN REGION WATER BOARD OF MALAWI